Refund policy

At Giftiveo your happiness is very important to us, so all of our products come with a 100% Happiness Guarantee. If you are not happy with your purchase within 30 days of receiving it, we will do our best to make sure you are happy with our resolution. 

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 - 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@giftiveo.com.

To be eligible for a refund your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@giftiveo.com. Please note that returns will need to be sent to the following address: Giftiveo - P.O. Box 575 Kennesaw, GA 30156, 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@giftiveo.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Personalized Products - Return Policy

We do not accept returns for orders with specific personalization such as names, dates, sign-offs, etc.

However, we can offer you store credits or discounts of no higher than 50% Off.

Customer Error Policy

Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Holiday Season Policy

>During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.

Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Giftiveo or any of our carriers. Thank you for understanding.