Refund policy
Return and Refund Policy
Introduction
Thank you for choosing Giftiveo. We are proud to be a USA Veteran-owned small-family business serving all 50 states. Our commitment to excellence means your satisfaction is our top priority.
Return Policy
We offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a return.
To help us process your request quickly, please include the following with your inquiry:
A photo of the item.
Proof of purchase (order number or receipt).
How to Initiate a Return
To start a return, please contact our support team at info@giftiveo.com or via the Contact Us form on our website.
Once your return is reviewed and accepted, we will coordinate the next steps, which may include a replacement or a refund. We are dedicated to working with you to resolve any service issues that may arise.
Damages and Issues
Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the incorrect item, please contact us right away so that we can evaluate the issue and make it right.
Exchanges
We are happy to offer exchanges for items damaged during shipping or manufacturing defects. Your satisfaction is our primary goal.
Refunds
We will notify you once we have received and inspected your return, and we will inform you if the refund is approved.
If your request is approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any further questions or concerns, please reach out to us at:
Email: info@giftiveo.com
Customer Support: 1-(877) 315-1154 or Contact Us form on our website.