To My Soulmate | The Best Thing That Ever Happened To Me | Forever Love Necklace

All our products are made with love in the USA.

All our products are presentably packaged for hassle-free gifting.

How ling does shipping take?

Each item is handcrafted and assembled with love just for your loved one. Due to this, please allow 2 - 5 business days for your order to ship.

Once shipped, you can expect delivery within:

US: 2-5 Business Days w/ Standard (1 - 3 Business Days w/Expedited)

Canada: 5-10 Business Days

Australia/New Zealand: 8 - 20 Business Days

UK & EU: 3-7 business days (ships from Germany)

Rest of the world: 5 - 10 Business Days

*addition 1-3 days lead time for personalized products

Please note: We currently do not deliver Canvases to PO Boxes as UPS does not deliver to PO Boxes, so please provide a different address that we can ship to.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to follow your package every step of the way.

What if my package is delayed, lost, or damaged?

If your package is delayed or arrives damaged, simply contact us — we’ll make it right immediately.

Do you offer express or priority shipping?

Yes! You can choose priority or express shipping options at checkout for faster delivery.

What materials are your necklaces and jewelry made of?

Our jewelry is crafted from high-quality materials such as stainless steel and 14k white or yellow gold over stainless steel. Each piece is designed to last for years with proper care.

Will the jewelry tarnish or fade over time?

No. Our protective coating prevents tarnishing and discoloration with normal wear. We do recommend keeping it dry and storing it in the gift box when not in use.

Do the message cards come with every order?

Yes! Every piece that shows a message card comes with a beautifully printed message card inside the box.

Do you offer gift wrapping or a gift box?

Each jewelry piece arrives in our standard cardboard gift box. You can also upgrade to our mahogany-style LED box for an extra-special presentation. We also offer gift wrapping for most items, and it can be purchased in your cart during checkout.

Can I include a personal note with my order?

Yes during checkout, when you select the gift wrap option there is an option to add a custom note with your order on some products.

Are your products shipped from the USA?

Yes, unless otherwise noted all of our products are lovingly created, packaged, and shipped from our production facility in St. Petersburg, Florida.

How do I apply a discount code?

You can enter your code at checkout before completing your purchase. Only one discount can be applied per order.

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.

Can I change or cancel my order after it’s been placed?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update or cancel it.

Will I receive an order confirmation and shipping update?

Yes, you’ll get an email confirmation right after placing your order and another one when it ships with your tracking details.

What is your return or exchange policy?

We offer a 30-day satisfaction guarantee. If you’re not in love with your purchase, we’ll help you exchange or return it — no hassle.

What if my jewelry arrives damaged or defective?

We’ll replace it right away at no cost to you. Just contact our support team (info@giftiveo.com) with a photo of the issue.

Do you offer a satisfaction guarantee?

Absolutely. We stand behind every piece we make. If you’re not 100% satisfied, we’ll make it right.

How do I request a return or replacement?

Simply email our support team (info@giftiveo.com) with your order number and the reason for the return. We’ll take care of the rest.

Can I send the gift directly to the recipient?

Yes! Just enter their shipping address at checkout. We’ll make sure it arrives beautifully packaged and ready to gift.

Will the price be included in the package?

No, we never include receipts or pricing in gift orders.

Is the jewelry suitable for birthdays, anniversaries, or holidays?

Definitely. Our message cards are designed to make any moment special — from birthdays to “just because.”

Can I pre-order or schedule delivery for a special occasion?

We don’t currently schedule deliveries, but you can place your order early and we’ll ship promptly to help it arrive in time.

Who is behind Giftiveo?

We’re a small, family-owned business proudly run by a veteran, built on values of service, family, and meaningful connection. Our mission is simple: to help you turn life’s most meaningful moments into lasting memories through deeply personal, heartfelt gifts.

What sets our gifts apart?

It’s the meaning behind every piece. Each product is thoughtfully designed with emotional message cards, crafted with care, and delivered in packaging that turns a simple gift into an unforgettable experience.

How can I contact customer support if I need help?

You can reach us anytime at [info@giftiveo.com] or through the “Contact Us” page. We typically reply within 24 hours (often much sooner outside of major holiday rushes).